SHIPPING, RETURNS AND EXCHANGE POLICY
Shipping within Canada and the USA is a flat rate of $10.99. International shipping is $19.99 ( you may be subject to additional duties which are not covered by our shipping fee ).
Shipping can take anywhere from 5-21 business days, excluding weekends and holidays.
We want you to be pleased with what you buy so if you are not, please read the following return/exchange policy.
It is NOT possible for us to accept returns, make exchanges or provide refunds on any panties, teddies or anything with an underwear bottom for hygienic reasons.
If WE GOOFED (it happens!) and sent you the wrong size, item, color, we will reimburse you for the return postage but we don't provide return shipping labels. We will credit your card for the item/s and the postage if the item is in its’ original condition. We request that you return it via Postal Service.
If YOU PAID FULL PRICE AND IT IS WITHIN 7 DAYS OF PURCHASE, and you are not 100% satisfied with your purchase, you can return or exchange it, provided you return it in its original condition with tags please and within 30 days of receipt. If there is any makeup, body glitter, lotion or any kind of soil, odour (perfume, deodorant and/or smoke smell are normal offenders) or damage of any kind, the item cannot be returned or exchanged. This will be determined at our discretion. If it has been washed, we cannot take it back. Original shipping fees are not refundable. If we cannot take something back we will ship it back to you at your request and expense. If we have not heard from you in 30 days after your return, we will donate the damaged item/s if possible or destroy it.
We can only accept returns or exchanges of products that are purchased directly from one2onelingerie.com
Your card will be credited or you will be sent your requested exchange after your return is inspected and approved for return or exchange by our quality control department. We will notify you.
If you are returning a purchase for a refund or exchange, you are responsible for the return shipping. We will pay the re-shipping to you of an exchanged item that is full price (one exchange per order please). Original shipping fees are not refundable on any returns.
Please email [email protected] for return authorization and address.
Thank you for shopping with us.
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